If you’re angry, remember that Groupon’s customer service division is not the source of the problem. Not all staff are able to deal with every problem, and that’s where the supervisor comes in – they have the authority to make decisions that regular staff cannot.

If you aren’t getting the results you want, ask for a supervisor. Not everything is pertinent to the story leave those parts out so they can easily understand what the issue is and be more prepared to help. When telling customer service your question or concern, try to keep it short and sweet. Have all of this ready so that you don’t leave them waiting while you find it. If you are going to call customer service, they may need to know information like your voucher number or other account information. You probably aren’t the first person dealing with this issue, and there may be a simple solution online. Research Your Problemīefore calling or emailing, try typing your issue into a search engine and seeing what pops up. Here are a few tips and tricks to help you get what you want as quickly as possible. Nobody likes to deal with customer service, but these days it’s a fact of life. Tips in Dealing with Groupon Customer Service Contact them at any time by emailing and expect a reply within one business day. If your question or concern is not immediate, you can always send Groupon customer service an email. How to Contact Groupon Customer Service by Email

Their customer service is available at 1-87 every Monday to Friday from 9 AM to 5 PM Central time.Īdditionally, they can be reached at 1-88.įor merchants on Groupon who have an issue, Groupon Merchant can be reached at 1-88 from 8 AM to 7 PM Central time. If you have any questions or concerns about a voucher you’d like to purchase, or have just purchased, you can contact Groupon by phone. How to Contact Groupon Customer Service by Phone You can read more about how this works at. Just a heads-up that some of the services we’re reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something.

Groupon merchant